Description

Job Description – Service Sales Executive (Elevator / Lift Industry)

Position

Service Sales Executive

Department

Service Sales

Location

As per business requirement

Reporting To

Branch Manager / Service Sales Manager

Experience

2–6 Years (Elevator, Escalator, Building Equipment, HVAC, Industrial Products, or Technical Service Sales)

Qualification

• Bachelor's Degree / Diploma in Mechanical, Electrical, Electronics, or related discipline.
• MBA (Marketing) will be an added advantage.

Job Summary

The Service Sales Executive is responsible for driving revenue through Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), repairs, modernization, spare parts, and value-added services for elevators and escalators. The role focuses on maintaining strong customer relationships, ensuring contract renewals, identifying new business opportunities, and achieving sales targets while coordinating closely with the service operations team.

Key Responsibilities

Sales & Business Development

• Achieve monthly, quarterly, and annual service sales targets.
• Generate new business for AMC, CMC, repairs, modernization, and spare parts.
• Identify new customers and convert maintenance opportunities.
• Conduct site surveys to understand customer requirements and recommend suitable service solutions.
• Prepare technical and commercial proposals.

Customer Relationship Management

• Build and maintain long-term customer relationships.
• Ensure timely renewal of maintenance contracts.
• Conduct regular customer visits and review meetings.
• Address customer concerns in coordination with service operations.
• Improve customer satisfaction and retention.

Contract & Commercial Management

• Negotiate pricing, terms, and conditions with customers.
• Prepare quotations, tenders, agreements, and other commercial documents.
• Follow up on proposals until order closure.
• Ensure timely collection of payments and outstanding receivables.

Market Development

• Identify modernization and repair opportunities from the installed base.
• Monitor competitor activities, pricing, and market trends.
• Develop business opportunities from existing customers and referrals.

Coordination

• Work closely with Service Engineers and Supervisors for lead generation.
• Coordinate with Operations to ensure smooth execution of contracts.
• Maintain CRM and sales pipeline with accurate updates.

Key Performance Indicators (KPIs)

• AMC Renewal Rate
• New AMC Acquisition
• Repair & Modernization Sales
• Service Revenue Achievement
• Collection Efficiency
• Customer Retention
• Gross Margin Achievement
• Sales Pipeline Conversion
• Customer Satisfaction Score

Required Skills

• Excellent sales and negotiation skills
• Strong customer relationship management
• Technical understanding of elevator systems
• Tender and proposal preparation
• Communication and presentation skills
• Commercial awareness
• MS Office & CRM knowledge
• Ability to work independently and meet targets

Preferred Experience

Candidates having experience with leading elevator companies such as Otis, KONE, Schindler, TK Elevator, Johnson Lifts, Mitsubishi, Fujitec, Hitachi, or Birla Elevators, or similar technical service industries will be preferred.

Competencies

• Customer Focus
• Result Orientation
• Relationship Building
• Negotiation
• Planning & Execution
• Problem Solving
• Team Collaboration
• Accountability

Job Details